Friday, August 10, 2012

Etourandtravel Complaints Resolution Provides Unique Answers to Customer Issues

( is a new online presence for Orlando-based travel agency ETourandTravel, Inc. to offer their customer base a unique opportunity to interact with the company’s customer service team to resolve potential problems. Guests may submit complaints, find answers to commonly asked questions and submit positive reviews.
While ETour’s customer service department has historically relied on its call center and internet-chat support to solve most consumer issues, the company recently determined a “complaints resolution web site” was needed as some customers were turning to non-company sites that impeded the ability to talk directly with customers about their concerns.
“We realized people have been posting complaints because we did not provide a clear dedicated forum ourselves. We’re now engaged in a proactive effort to meet online customer issues “head-on” with a real problem resolution site,” says Ana Medina, ETourandTravel Director of Customer Service. “Since the launch of the new site, we’ve been able to resolve an overwhelming majority of the issues that our guests have brought to our attention, and we constantly strive to improve our methodology and service as it applies to consumer complaints.”
The number of websites that include the words rip-off, complaint, and scam in their domain names have risen dramatically in recent years. These sites, by virtue of their names, encourage people to post complaints about companies, while offering no avenue to help with the resolution of the consumer’s problem. This negative content provides them free search engine traffic by piggybacking off of the name of the attacked companies web searches. Their goal is not to resolve customer problems, but to produce advertising revenue for their proprietors. ETourandTravel’s recent effort provides alternatives to customers seeking to not only post a complaint, but to also have that complaint resolved.
About E Tour And Travel
Founded in 1995, ETourandTravel has served over one million customers and has thousands of Facebook fans across the United States and Canada and maintains a strong focus on customer service, quality travel products, and prompt complaints resolution. The company promotes vacation ownership interests for KGI Resorts.
Visit the ETourandTravel Complaints Resolution Center at: