Friday, August 10, 2012

Etourandtravel Complaints Resolution Provides Unique Answers to Customer Issues

( is a new online presence for Orlando-based travel agency ETourandTravel, Inc. to offer their customer base a unique opportunity to interact with the company’s customer service team to resolve potential problems. Guests may submit complaints, find answers to commonly asked questions and submit positive reviews.
While ETour’s customer service department has historically relied on its call center and internet-chat support to solve most consumer issues, the company recently determined a “complaints resolution web site” was needed as some customers were turning to non-company sites that impeded the ability to talk directly with customers about their concerns.
“We realized people have been posting complaints because we did not provide a clear dedicated forum ourselves. We’re now engaged in a proactive effort to meet online customer issues “head-on” with a real problem resolution site,” says Ana Medina, ETourandTravel Director of Customer Service. “Since the launch of the new site, we’ve been able to resolve an overwhelming majority of the issues that our guests have brought to our attention, and we constantly strive to improve our methodology and service as it applies to consumer complaints.”
The number of websites that include the words rip-off, complaint, and scam in their domain names have risen dramatically in recent years. These sites, by virtue of their names, encourage people to post complaints about companies, while offering no avenue to help with the resolution of the consumer’s problem. This negative content provides them free search engine traffic by piggybacking off of the name of the attacked companies web searches. Their goal is not to resolve customer problems, but to produce advertising revenue for their proprietors. ETourandTravel’s recent effort provides alternatives to customers seeking to not only post a complaint, but to also have that complaint resolved.
About E Tour And Travel
Founded in 1995, ETourandTravel has served over one million customers and has thousands of Facebook fans across the United States and Canada and maintains a strong focus on customer service, quality travel products, and prompt complaints resolution. The company promotes vacation ownership interests for KGI Resorts.
Visit the ETourandTravel Complaints Resolution Center at:

Monday, July 16, 2012

ETourandTravel Offer Deep Discounts On Orlando Vacations

Etourandtravel, Inc., a leader in the Kissimmee and New Smyrna Beach travel market for 17 years, has introduced an exciting new website, (, designed specifically to address the rising cost of tickets to Orlando's world famous attractions.
"Thanks to our longstanding relationships with the theme parks, water parks, and dinner shows, we are able to provide our guests with savings that they won't be able to find through traditional internet booking outlets," says Keith Rogers, ETourandTravel’s Outside Marketing Manager, "We have arranged special bulk-pricing deals with our accommodations and ticket providers that can't be beat in the retail market. We are happy to pass on discounts to our customers, offering deals on Orlando hotels and rental cars in addition to theme park ticket credits.”
Households may sign up for one $50.00 theme park ticket credit for an Orlando attraction of their choice upon enjoying a brief resort presentation in Kissimmee, Florida. Guests may apply their credit to a wide selection of major Orlando theme parks, including Walt Disney World, Seaworld, Busch Gardens, and Universal Orlando which includes Universal Studios Florida and Islands of Adventure. Smaller attractions are also available including LEGOLAND Florida, Arabian Nights, and Wet-n-Wild just to name a few. In addition to redeeming ticket credits, the guests may obtain additional tickets at a price generally less than gate price.
The company has maintained a continuous ticket reseller contract with Disney since 2007, which required an in-depth, two-year reference and background check.  When the “Authorized Walt Disney World Ticket Seller” program was introduced a few years ago, Etour was one of the first companies onboard thanks to an excellent track record.  E Tour and Travel sells over one million dollars in Disney tickets annually, making Disney the most popular park by percentage of the company's ticket sales.
Founded in 1995, ETourandTravel has over one million customers and thousands of Facebook fans across the United States and Canada and maintains a strong focus on customer service, quality travel products, and prompt resolution of Etourandtravel complaints.
Find out more about ETourandTravel

Wednesday, June 27, 2012

EtourandTravel Renews Lease, Expands in Orlando

EtourandTravel Renews Lease, Expands in Orlando
Posted May 24, 2012

EtourandTravel, Inc. has entered into an agreement to renew and expand its lease at the Siemens - Orlando Building in Orlando, FL.
The Siemens - Orlando Building consists of two single-story office buildings containing 82,000 rentable square feet in Orlando, FL. The lease amendment, which is effective June 1, 2012, expands Etour's square footage from 12 percent to 20 percent of the buildings and extends the lease term on the expanded square footage from November 30, 2012 to December 31, 2017.
A joint venture partnership between Wells Real Estate Fund XIII, L.P. and Wells Real Estate Fund XIV, L.P. owns the asset.
Effective June 1, 2012, annual base rent per square foot will decrease from $17.11 to $14.00 and is scheduled to increase by 3% annually beginning on June 1, 2013. In addition to base rent, E tour and travel is required to reimburse the Joint Venture for its pro rata share of all operating expenses.
Etourandtravel is entitled to a landlord-funded tenant allowance of approximately $254,000.

Friday, June 1, 2012

ETourandtravel's social media and web presence continues to grow with the introduction of a wide array of new sites and communication tools.  E Tour and travel is among the leaders in travel sales to the state of Florida!

More about Etourandtravel: Etourandtravel page at ETourandTravel page at Facebook ETourandTravel page at Linkedin ETourandTravel page at Twitter ETourandTravel page at YouTube ETourandTravel Job Board ETourandTravel Vacations page at OrlandoandDaytona ETourandTravel Vacations page at OrlandoTravelInsider ETourandTravel page at Retailmenot ETourandTravel page at ETourandTravel page at ETourandTravel page at Foursquare ETourandTravel page at Alexa ETourandTravel page at MerchantCircle

ETourandTravel is a full service travel agency founded in 1995 and with over 1 million happy customers.
We maintain relationships with Walt Disney World®, SeaWorld®, Busch Gardens®, Universal Orlando®, Enterprise Rent-A-Car®, Sheraton®, Hilton DoubleTree®, Best Western®, and many more large companies in our industry. Because of these large contracts we take pride in our name and will always strive to bring you the very highest quality of service.
The sales offices of E Tour and Travel are based in Florida. This means you can book with a local expert who has been to the beaches, theme parks and resorts. They can share with you their own personal encounters with each of these companies speaking from real experiences.

Much of the travel we sell is to promote vacation ownership interests and vacation clubs. This allows our guests to save hundreds below retail without any obligation to buy anything.
Our reservations and customer service representatives are all in our Corporate office in Orlando, FL. They will help you with all of the smaller details involved in your trip such as driving directions, check in details, special needs requests and handle any Etourandtravel complaints you may have.
Etourandtravel is an ARC accredited full-service travel agency. We are licensed, insured and bonded in the states we do business in.
The Orlando E Tour and Travel office is located across the street from the University of Central Florida, one of the largest universities in the country. Many of our employees are either students or alumni of UCF.ETourandTravel has been a major sponsor of the UCF Athletics Department since 2009. We have a presence at every major sporting event at the university and believe in supporting our local community as well as the Florida tourism industry.